Return and Refund Policy

RETURN POLICY

 

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

 

RETURNS

 

All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

 

RETURN PROCESS

 

To return an item, please email customer service at sales@mygrowgreen to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

 

PKP ENTERPRISE

Attn: Returns

RMA #

¾.200, POOSARIKADU,

PARAPATTY,

Salem, Tamil Nadu – 636203 

India  

 

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

REFUNDS

 

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed. Once Refund is initiated, the amount will be credited to your payment mode within 5~7 bank working days as per Payment gateway norms.

 

Note: We refund only Product value only If the Order is shipped.

 

Processing Time

When you send a Normal refund request to payumoney, the information is sent to payumoney banking partners. Depending on the bank’s processing time, the refunds can take 5-7 business days to reflect in the customer’s bank account or card balance.

The time taken to process a normal refund depends on the payment mode used while making the payment.

Payment Method

Refund Time

credit or debit cards

5-10 days

net banking

2-10 days

wallet

0-3 days

UPI

2-7 days

For more visit payumoney Blog 

EXCEPTIONS    

Please contact us at the customer service number below for defective or damaged products to arrange a refund or exchange.

 

MISSING

  • Parcel opening video is a must for return, refund, or missing requests. Without video, none of the requests were entertained.
  • Some small products are packed inside another product bag, Please clearly check.
  • If the Items missing are confirmed, we will reship those items or refund money for missing items.
  • If a package is opened or the packages count is less while delivery, Don’t collect it and contact us immediately. If You collected those kinds of parcels without our concern, we cant help with that.

 

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

9944558483 ( Try to WhatsApp us, We will respond in 4~5 hours)

sales@mygrowgreen.com